Contact information

📞 AERA CONTACT INFORMATION

Get in Touch

We are here to help with any questions about Aera, your order, or how our products can support you.

Email Support

General Inquiries and Customer Support
📧 support@myaera.co

Business Hours
Monday through Friday
9 AM to 5 PM EST

Response Time
Within 24 hours
Often much faster

What We Can Help With

  • Order status and tracking

  • Product questions

  • Subscription management

  • Returns and refunds

  • Website or technical issues

  • General questions about Aera

Frequently Asked Questions

Before reaching out, you may find your answer in our FAQ section.

Visit our FAQ page to see commonly asked questions and quick answers.

Order Support

Need help with an order? Please have your order number ready. You can find it in your order confirmation email.

Common order questions include:

  • Where is my order

  • Updating a shipping address

  • Modifying an order

  • Missing confirmation emails

📧 Email support@myaera.co

Product Questions

Have questions about Aera? We are happy to help with:

  • Ingredients and sourcing

  • How Aera works

  • Who Aera is right for

  • Safety, side effects, and usage

  • Allergen information

📧 Email support@myaera.co

Subscription Management

You can manage your subscription in two ways:

Online
Log into your account at myaera.co/account

By Email
📧 support@myaera.co

We can help you:

  • Pause or cancel your subscription

  • Change delivery frequency

  • Update payment details

  • Skip a shipment

  • Modify your bundle size

There are no fees to pause or cancel.

Returns and Refunds

We offer a 60 day money back guarantee on all orders.

If Aera is not right for you, we will refund your purchase with no questions asked.

To request a refund:
📧 Email support@myaera.co with your order number

For full details, view our 60 Day Money Back Guarantee.

Wholesale and Partnerships

Interested in partnering with Aera? We are open to conversations with:

  • Retail stores

  • Wellness practitioners

  • Influencers and content creators

  • Corporate wellness programs

📧 Email support@myaera.co with Partnership Inquiry in the subject line

Press and Media

For press inquiries, interviews, or media samples:
📧 Email support@myaera.co with Press Inquiry in the subject line

Feedback and Suggestions

We love hearing from our community. Your feedback helps us improve and grow.

Share your thoughts on:

  • Product experience

  • Website usability

  • New product ideas

  • Your Aera success story

📧 Email support@myaera.co

Our Commitment to You

When you contact us, we promise:

  • A real person will read and respond to your message

  • A reply within 24 hours during business days

  • Clear and helpful answers

  • No scripted responses or runarounds

At Aera, you are not just a customer. You are part of our community.

Before You Email

Including the following helps us assist you faster.

For Order Questions

  • Order number

  • Email address used at checkout

For Product Questions

  • Specific details about your question

  • Relevant medical considerations if asking about safety

For Refund Requests

  • Order number

  • Optional feedback about your experience

For Subscription Changes

  • Email address tied to your subscription

  • What you would like to change

What We Do Not Offer

To keep support fast and high quality, please note:

  • We do not offer phone support

  • We do not offer live chat

  • We do not handle order issues through social media DMs

Email is the best and fastest way to reach us.

Stay Connected

📧 Email: support@myaera.co
🌐 Website: myaera.co

You can also sign up for our newsletter on our homepage for tips, early access, and special offers.

Response Time Expectations

  • Standard inquiries: Within 24 hours Monday through Friday

  • Urgent order issues: Same business day when possible

  • Weekend emails: Responded to Monday morning

If you have not heard from us within 48 hours:

  • Check your spam or junk folder

  • Email us again to ensure we received your message

Our Email Promise

We promise to:

  • Respond with thoughtful and human replies

  • Be honest if we need time to research

  • Follow up when necessary

  • Treat every message with care and respect

We will never sell your email, spam you, or share your information. For details, see our Privacy Policy.

Thank You

Thank you for choosing Aera.

Whether you are reaching out with a question, concern, or just to say hello, we are grateful you are here.

We are committed to supporting you on your journey to feeling comfortable in your body again.

The Aera Team
📧 support@myaera.co